• Getting started 

   

  Before you can begin purchasing vouchers or supporting learners, you’ll need to set up your Business Account. A Business Account is designed for organisations who want to Buy paid course vouchers Give voucher codes to learners Track progress and completion. It cannot Assign courses directly Access course content Manage free courses.

  Use your Business Account to:   Buy vouchers Share voucher codes Track learner progress Download certificates. If you need to take a course yourself, choose a Learner Account instead.   A learner account allows learners to: Redeem vouchers and purchase courses Complete course content Book their own exam Access Free eCourses.   Setting up your Business Account   To complete the registration form you will need Business details • Business name and registered address • Business Registration Number (GOV.UK/HMRC). Main contact details This will be the administrator for your account Name Date of birth Address (business/postal — not personal) Mobile number Shared organisational email address (recommended) - this becomes your Username. You’ll create a password during registration. Check everything carefully — changes later can only be made by contacting Support.       At a glance Register your Business Account, confirm admin details, and sign in with a shared organisational email to enable purchasing and tracking.   Passwords & Email Guidance   Each account needs its own unique email address, this means that an email used for a Learner Account cannot be reused for a Business Account. Wherever possible, use a shared organisational email, such as training@company.co.uk. This ensures: Multiple authorised staff can access the account Access isn’t lost if someone leaves Your training processes remain uninterrupted.   If you forget your password, use the Forgot Password link on the login page.

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• Need Help?

  If you have any questions, need assistance, or require account changes, the support team is here to help:

  Contact us at: ecourses@ecourses.citb.co.uk

• Frequently Asked Questions

  Account Access & Set‑Up Why can’t I log in to my Business Account? Ensure you are using the Business Account email (ideally a shared organisational address), not a personal or learner email. If needed, select Forgot Password. Click Login as Business user. Why can’t I use my Learner Account email to set up a Business Account? Each eCourses account requires a unique email. One email cannot hold both a Business and a Learner profile. How do I recover my password? Use Forgot Password on the Business Login page and follow the on‑screen instructions. Can multiple colleagues share access to our Business Account? Yes, if you use a shared organisational email. Additional user logins cannot be added separately.

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